Symbiotic Success Between Businesses and Clients
We create unparalleled customer-experience systems that empower your clients and scales your organization.
Your customer success is too important to neglect.
❌ Your customers are confused…
❌ Customers close their accounts too early, causing negative return on marketing spend…
❌ Customers don’t get the support they need to succeed with you…
❌ Your teams are overwhelmed and lack clarity…
TRUSTED BY OVER 100+ BUSINESSES
Client success and satisfaction are our top priorities, which is how we’ve managed to help over 100 businesses and change more lives.
Our Programs
Launch
For seed-companies, and up-to startups earning up to $50,000/year
Transform your SaaS idea into a profitable, scalable business. Our Startup Launch Program is designed to take you from zero to $10K MRR, providing the strategy, structure, and execution needed to validate, launch, and grow your SaaS successfully.
Validation
We start by refining your SaaS idea, identifying market gaps, and validating demand. Through competitive analysis and customer research, we ensure your product is positioned for success before investing in development.
MVP Development
We rapidly build a Minimum Viable Product (MVP) to test with real users. This approach minimizes costs and maximizes agility, allowing you to iterate quickly based on feedback.
Go-To-Market
& Acquisition
With your MVP validated, we develop and execute a targeted go-to-market strategy. From paid advertising and organic marketing to sales funnels and onboarding automation, we set up scalable customer acquisition systems.
Retention
Your SaaS business needs more than just users—it needs loyal customers who stay, engage, and advocate for your brand. We strengthen customer retention, pricing strategies, customer journey and user experience, customer support excellence, and feedback gathering—ensuring long-term, scalable success.
Churn Reduction
Acquiring customers is just the beginning—keeping them is what drives sustainable revenue. We help you identify churn risks, enhance user engagement, and implement retention tactics such as lifecycle email sequences, in-app nudges, and value-driven upsells. By leveraging customer behavior data, we create personalized retention strategies that keep users coming back.
Pricing Strategies at Scale
Your pricing model can be the difference between high churn and high retention. We analyze your target market, competitive landscape, and user behavior to develop tiered pricing, value-based pricing, and monetization strategies that maximize conversions and align price with perceived value. Whether you need to restructure your pricing or test new models, we ensure your strategy increases revenue without sacrificing user adoption.
Customer Support Excellence
From the first touchpoint to long-term engagement, your SaaS needs a seamless, intuitive, and engaging user experience. We map out your customer journey to identify friction points, optimize onboarding, and improve feature adoption. Through data-driven UX refinements, onboarding automation, and proactive user engagement, we create a smoother path to conversion, retention, and expansion.
Feedback Gathering
& Implementation
Customer feedback is one of the most powerful tools for growth. We help you set up structured feedback loops, including NPS surveys, in-app feedback tools, user interviews, and data analysis, ensuring that you prioritize features and improvements that matter most to your customers. By integrating customer insights into your roadmap, we help you create a product that evolves with user needs, reducing churn and driving loyalty.
About Us
CKI is an agency for SaaS Startups & Small Businesses to reach more people, change more lives, and build wildly profitable businesses.
Founded in 2019, we've worked with over 138 companies across North America.
3,861,000$+
Partner Revenues
1,238+
Clients Served